At Blue Kangaroo Packoutz, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard the operations manager will oversee daily activities. The successful operations manager will have a sharp business mind and proven success managing multiple departments toward maximum productivity. Highly skilled in human resources, finance, and contents restoration. Additionally, the operations manager will have a proven ability to develop and maintain an environment of trust, diversity, and inclusion within the team. The ultimate responsibility is to increase our operational efficiency in the contents, cleaning, warehouse and delivery departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Long-term planning to create initiatives that further the company’s overall goals
Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
Communicating with the General Manager about shifting company priorities and projects
Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
Identifying opportunities to expand or shift course in order to take advantage of changes in the market
Oversee the inventory, packout, cleaning, vaulting, wrapping, staging, and pack back of documents/merchandise as part of the PO/PB/Cleaning and Restoration process
Adjust staffing levels/schedules according to volume/priorities/holidays, etc.
Assure all Operations departments are fully staffed with proper, trained personnel
Responsible for the safety program including leading/participating in safety meetings.
Oversee the investigation and resolution of inventory counts that don’t match or inventory unable to locate.
Conduct staff meetings on a regular basis.
Responsible for the 5S’s: sort, straighten, shine, standardize and sustain.
Authority as detailed in the Company’s Standard Operating Procedures.
Apply corporate values.

Note: Specific objectives and performance standards for essential duties and responsibilities are established annually in the associate’s performance review document.

MANAGEMENT/SUPERVISORY RESPONSIBILITIES (including job titles of direct reports):

Under the direction of the General Manager: provide input on promotions; establish work schedules; manage time and attendance; provide training including cross-training; assign, direct and review work; write and deliver performance reviews; and address performance/conduct issues through the corrective action process for the operations staff as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Certification/Licensure: Bachelor’s degree or equivalent work history.

Experience: A minimum of five (5) years of experience in a restoration industry, warehouse or distribution environment including a supervisory role.

Knowledge/Skills/Abilities: Proficient in OSHA regulations. Demonstrated ability in planning and managing multiple projects, and in problem analysis and problem resolution. Strong decision making and negotiating skills. Demonstrated leadership skills. Ability to effectively communicate verbally and in writing. Strong customer orientation with excellent interpersonal communication skills. Detail oriented with excellent organizational skills. Knowledgeable in Word, Excel and computer operating systems.

WORKING CONDITIONS/PHYSICAL ABILITIES: Approximately 70% of scheduled work shift in the warehouse or field environment and 30% in an office environment. In the warehouse environment frequently stands, walks, bends, stoops, crouches, kneels, climbs, push and pull heavy objects, reach above shoulder level and lifts at least one hundred (100) lbs. In the office environment: normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.

What We Do

Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. We’re focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because we’re restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage—it’s a very sensitive situation they’re facing, so we work hard to make the restoration process seamless and stress-free.

Who We Hire

We look for individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That’s why we put each specialist—those with or without training—through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It’s all a part of our ongoing support and training experience.

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